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1.
Title:
Information technology-enabled internal service quality and its impact on job satisfaction : evidence from call centers in Jordan / by Sawsan Issa Zayed ; supervised by: Rifat Shannak.
جودة الخدمة الداخلية القائمة على تكنولوجيا المعلومات وأثرها على الرضى الوظيفي : دليل من مراكز الإتصال في الأردن
Author:
Zayid, Sawsan Isa.
Publication:
2010.
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2.
Title:
The effect of work-related attitudes on the quality of service delivered by call centers : an emirical study / by Khalid W. Mansour ; supervised by Farid Nusairat.
أثر الإتجاهات المتعلقة بالعمل على جودة الخدمة المقدمة من مراكز الإتصالات الهاتفية.
Author:
Mansur, Khalid W.
Publication:
2008.
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3.
Title:
Multidimensional Analysis of Conversational Telephone Speech by Friedemann Köster.
T-Labs Series in Telecommunication Services,
T-Labs Series in Telecommunication Services,
Author:
Köster, Friedemann.
Publication:
Springer Singapore : Imprint: Springer, Singapore : 2018.
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4.
Title:
Design and planning of business process re-engineering project for a call center performance assessment and improvement
/ by Sajeda Maher Abdel Razzaq Al- Kharabsheh ; Supervised by Prof. Dr. Mahmoud Ali Barghash.
تصميم وتخطيط مشروع إعادة هندسة العمليات لتقييم
أداء مركز الاتصال وتحسينه
Author:
Al- Kharabsheh, Sajeda Maher Abdel Razzaq ,
Publication:
2019.
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5.
Title:
Outsourcing and Offshoring Business Services edited by Leslie P. Willcocks, Mary C. Lacity, Chris Sauer.
Publication:
Springer International Publishing : Imprint: Palgrave Macmillan, Cham : 2017.
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6.
Title:
Creating Marketing Magic and Innovative Future Marketing Trends Proceedings of the 2016 Academy of Marketing Science (AMS) Annual Conference / edited by Maximilian Stieler.
Developments in Marketing Science: Proceedings of the Academy of Marketing Science,
Developments in Marketing Science: Proceedings of the Academy of Marketing Science,
Publication:
Springer International Publishing : Imprint: Springer, Cham : 2017.
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7.
Title:
Marketing at the Confluence between Entertainment and Analytics Proceedings of the 2016 Academy of Marketing Science (AMS) World Marketing Congress / edited by Patricia Rossi.
Developments in Marketing Science: Proceedings of the Academy of Marketing Science,
Developments in Marketing Science: Proceedings of the Academy of Marketing Science,
Publication:
Springer International Publishing : Imprint: Springer, Cham : 2017.
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