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Title:
Information technology-enabled internal service quality and its impact on job satisfaction : evidence from call centers in Jordan / by Sawsan Issa Zayed ; supervised by: Rifat Shannak. جودة الخدمة الداخلية القائمة على تكنولوجيا المعلومات وأثرها على الرضى الوظيفي : دليل من مراكز الإتصال في الأردن
جودة الخدمة الداخلية القائمة على تكنولوجيا المعلومات وأثرها على الرضى الوظيفي : دليل من مراكز الإتصال في الأردن جودة الخدمة الداخلية القائمة على تكنولوجيا المعلومات وأثرها على الرضى الوظيفي : دليل من مراكز الإتصال في الأردن
Author:
Zayid, Sawsan Isa.
al-Shunnaq, Rifat Awdah Allah, supervisor.
General Notes:
Stencil., Stencil.
Includes appendices : p. 132-136., Stencil.
Subject:
Customer services -- Quality control -- Case studies.
Customer services -- Jordan.
Information technology.
Job satisfaction.
Call centers.
Dissertation Note:
Thesis (M. A. in Quality Management)--The University of Jordan (Amman, Jordan), Faculty of Business, Department of Business Management, 2010.
Physical Description:
xi, 137 leaves : ill. ;
Publication Date:
2010.
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Theses & Disertations
Thesis
658.401309565 Z39
No Circulation
Available
1
JUF0689656
Thesis
Theses & Disertations
Thesis
658.401309565 Z39
No Circulation
Available
1
JUF0689657
Compact Disc Read-only Memory