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Title:
Design and planning of business process re-engineering project for a call center performance assessment and improvement / by Sajeda Maher Abdel Razzaq Al- Kharabsheh ; Supervised by Prof. Dr. Mahmoud Ali Barghash. تصميم وتخطيط مشروع إعادة هندسة العمليات لتقييم أداء مركز الاتصال وتحسينه
تصميم وتخطيط مشروع إعادة هندسة العمليات لتقييم أداء مركز الاتصال وتحسينه تصميم وتخطيط مشروع إعادة هندسة العمليات لتقييم أداء مركز الاتصال وتحسينه
Main Entry:
Al- Kharabsheh, Sajeda Maher Abdel Razzaq , author.
Barghash, Mahmoud Ali, supervisor.
The University of Jordan. School of Engineering. Department of Civil Engineering.
Publication Date:
2019.
Subject:
Engineering -- Management
Call centers
Job satisfaction
Reengineering (Management)
Consumer satisfaction
Information Systems Applications (incl.Internet).
Call Center/Customer Service.
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JUF0824099
Compact Disc Read-only Memory