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1. Title: People skills : how to assert yourself, listen to others, and resolve conflicts / Robert Bolton.
Author: Bolton, R.
Publication: Simon & Schuster, New York : c1979.
2. Title: Telephone conversation / Robert Hopper.
Author: Hopper, Robert.
Publication: Indiana University Press, Bloomington [etc.] : 1992.
3. Title: Communication : core interpersonal skills for health professionals / Gjyn O'Toole.
Author: O'Toole, Gjyn.
Publication: Churchill Livingstone/Elsevier, Sydney : c2012.
Edition: 2nd ed.
4. Title: The handbook of communication skills / edited by Owen Hargie.
Publication: Routledge, London ; New York : 2006.
Edition: 3rd ed.
5. Title: Interpersonal relationships : professional communication skills for nurses / Elizabeth C. Arnold, PhD, RN, PMHCNS-BC, Kathleen Underman Boggs, PhD, FNP-CS.
Author: Arnold, Elizabeth,
Publication: Elsevier, St. Louis, Missouri : [2020]
Edition: Eighth edition.
6. Title: Captivate : the science of succeeding with people / Vanessa Van Edwards.
Author: Van Edwards, Vanessa,
Publication: Portfolio/Penguin, New York : [2017]
7. Title: What doctors feel : how emotions affect the practice of medicine / Danielle Ofri.
How emotions affect the practice of medicine
Author: Ofri, Danielle,
Publication: Beacon Press, Boston : �2013.
 
 
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