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Jordanian Union Catalogue
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1. Title: The Malcolm Baldrige National Quality Award : a yardstick for quality growth / Maureen S. Heaphy, Gregory F. Gruska ; [foreword by William A.J. Golomski].
Engineering process improvement series
Author: Heaphy, Maureen S., 1950-
Publication: Addison-Wesley, Reading, Mass. : c1995.
2. Title: Health care criteria for performance excellence
Author: Harry,Hertz
Publication: National Institute of Standards and Technology, Gaithersburg,Md: 2002.
 
 
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