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Title: The virtual customer : a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sao Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas ; Reuniao Satelite Sao Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour ameliorer le service a la clientele dans les bibliotheques et services d'information ; Colloque Satellite, Sao Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunion Satelite Sao Paulo, Brasil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and Rejean Savard. Cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicِos de informacao e bibliotecas
Cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicِos de informacao e bibliotecas Cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicِos de informacao e bibliotecas
L'usager virtuel : un nouveau paradigme pour amقeliorer le service a la clientele dans les bibliotheques et services d'information Cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicِos de informacao e bibliotecas
Cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informaciقon y biblioteca Cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicِos de informacao e bibliotecas
Virtual Costumer : a new paradigm for improving costumer relations in libraries and information services Cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicِos de informacao e bibliotecas
IFLA publications, Cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicِos de informacao e bibliotecas
Author: IFLA Satellite Meeting (2004: Sao Paulo, Brasil)
Ferreira, Sueli Mara Soares Pinto.
Savard, Rejean, 1950-
International Federation of Library Associations and Institutions.
General Notes: International conference proceedings of a conference organized by the Management and Marketing Section of IFLA., International conference proceedings of a conference organized by the Management and Marketing Section of IFLA.
Publisher: K.G. Saur,
Publication Place: Munchen :
ISBN: 3598218451 (hd.bd.)
Subject: Libraries -- Public relations -- Congresses.
Customer relations -- Management -- Congresses.
Information services -- Marketing -- Congresses.
Internet access for library users -- Congresses.
Series: IFLA publications, 117
Physical Description: xvi, 385 p. : ill., ;
Publication Date: 2005.

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JU Main Library General 021.7 I61 Normal Circulation Available 1 JUF0627302 Book