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1. Title: Customer Service Secrets english
Customer Service Secrets / Peter economy.
Author: Economy,Peter.
Publication: Tata mc graw - hill publishing company limited, New delhi : 2004.
2. Title: Employee-Customer-Relationships : an investigation into the impact of Customer-Contact Employees` capabilites on customer satisfaction in Jordan Bankin sector.
Author: Melhem ، Yahya
Publication: Nottingham university, U.K : [19--].
3. Title: Being the best you can be in mul : how to train your way to the top in multi - level / network marketing american's fastest - growing industry / John Kalench.
Author: Kalench, John.
Publication: John kalench / mim publications, San diego : 1993.
Edition: 8th ed.
 
 
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