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Title: Complaint Management and Channel Choice An Analysis of Customer Perceptions / by Stefan Garding, Andrea Bruns.
SpringerBriefs in Business,
SpringerBriefs in Business,
Main Entry: Garding, Stefan. author.
Bruns, Andrea. author.
SpringerLink (Online service)
Publisher: Springer International Publishing : Imprint: Springer,
Publication Date: 2015.
Publication Place: Cham :
ISBN: 9783319181790
Subject: Business.
Customer relations -- Management.
Sales management.
Service industries.
Business and Management.
Customer Relationship Management.
Sales/Distribution.
SERVICES.
Series: SpringerBriefs in Business,
SpringerBriefs in Business,
Contents: Organisational Complaint Management -- Moving Towards Successful Complaint Management -- Conceptualising Customer Expectations with Complaint Channels -- Analysis of Customers' Complaint Channel Choice and Complaint Behaviour -- Conclusions for Organisational Complaint Management and Future Research.

Related Records: Springer eBooks
Printed edition: 9783319181783

Cover Image:

http://images.amazon.com/images/P/9783319181790.jpg

	Agency:	Collection:	Item Type:	Status:	Barcode:	Media Type:
	JUST Main Library	Electronic Resources	No Circulation	Available Online	-710993	Book