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Title
Title:
Implementing CRM : from technology to knowledge / David Finnegan, Leslie P. Willcocks.
John Wiley series in information systems
Author:
Finnegan, David.
Willcocks, Leslie.
General Notes:
Includes bibliographical references and index.
Publisher:
John Wiley & Sons, Inc.,
Publication Place:
Hoboken, NJ :
ISBN:
9780470065266
0470065265
Subject:
Customer relations -- Management.
Customer services.
Series:
John Wiley series in information systems
Physical Description:
327p
Electronic Location:
http://www.loc.gov/catdir/toc/ecip076/2006100398.html
http://www.loc.gov/catdir/enhancements/fy0741/2006100398-b.html
http://www.loc.gov/catdir/enhancements/fy0741/2006100398-d.html
Publication Date:
2007.
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German
General
HF5415.5.F56 2007.
Normal Circulation
Available
1
GJU008700
Book