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Title: Meeting customer needs / Ian Smith .
Main Entry: Smith,Ian,
Publisher: Elesevier butterworth - heinemann,
Publication Date: 2003.
Publication Place: Amsterdam :
ISBN: 075065948X
Subject: Marketing
Customer services
Edition: 3rd ed.
Cover Image: http://images.amazon.com/images/P/075065948X.jpg

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Prince Al-huseein Bin Abdulah library General 658.812 Normal Circulation Available AH1010799 Book