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Title: Measuring and manging customer satisfaction : going for the gold/ Sheila Kessler.
Main Entry: Kessler, Sheila.
Publisher: Wheeler,
Publication Date: 1998.
Publication Place: New delhi :
ISBN: 8175441291
Subject: Customer relations.
Customer satisfaction.
Edition: 1st ed.
Cover Image: http://images.amazon.com/images/P/8175441291.jpg

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  Agency: Collection: Call No.: Item Type: Status: Copy: Barcode: Media Type:
Balqa General 658.812 K 4782 Normal Circulation Available 1 BU201002450 Book