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Title: The Hidden Rules of Successful Negotiation and Communication Getting to Yes! / by Marc O. Opresnik.
Management for Professionals,
Management for Professionals,

Author: Opresnik, Marc O. author.
SpringerLink (Online service)

General Notes: Introduction -- How You Learn to Successfully Negotiate -- Prepare for the Negotiation in Advance -- Gain Self-Motivation Through the Right Attitude -- Create Confidence and a Positive Basis for Discussion by the Proper Greeting -- Find Out the Objectives of Your Negotiating Partner -- Always Negotiate With a Sense of the Benefits for Your Negotiating Partner -- How to Respond to Objections and What to Do When It Gets Tough -- Special Aspects of Price Negotiations -- To Come to a Good Conclusion -- After the Negotiation Is Before the Negotiation -- Final Word.
Every day we negotiate, whether in private or professional life. Discover the secrets of successful negotiation and learn successful negotiation techniques from a book packed with expert tips and practical examples! Discern what motivations lie behind the actions of your negotiating partners and learn how to prepare yourself optimally, keep a cool head in difficult situations and successfully implement the lessons of negotiation psychology!   This modern counselor provides insights into economic, psychological and social aspects of negotiations in an innovative and easy -to-read manner. He turns gray theory into colorful reading. Dr. Sandra Maria Gronewald, journalist and presenter for ZDF   In this compact and easy to understand book you will find many beneficial observations and educational experiences. Prof. Dr. Dr. h.c. Bert Rürup , former Chairman of the German Council of Economic Experts   This book is an indispensable guide for anyone who wants to make communication more successful. Prof. Dr. Burkhard Schwenker, Chairman of the Executive Committee of the consulting firm Roland Berger Strategy Consultants   This book contains case studies for effective practice that explain what is most important in negotiations. Stefan Dräger, Chairman of Dräger Verwaltungs AG In this compact and easy-to-read book, the author illustrates how negotiations can be made more successful. Carsten Cramer, Director of Marketing and Authorized Signatory of Borussia Dortmund GmbH & Co. KgaA   A valuable and important book for everyone who needs to communicate easily and to negotiate successfully. Dr. Dietmar Otti, Managing Director of Marketing at Axel Springer Media Impact.

Publisher: Springer International Publishing : Imprint: Springer,
Publication Place: Cham :
ISBN: 9783319061948
Subject: Business.
Leadership.
Economics.
Communication.
Industrial psychology.
Business and Management.
Business Strategy/Leadership.
Popular Science in Economics / Management.
Communication Studies.
Industrial, Organisational and Economic Psychology.

Series: Management for Professionals,
Management for Professionals,

Contents: Introduction -- How You Learn to Successfully Negotiate -- Prepare for the Negotiation in Advance -- Gain Self-Motivation Through the Right Attitude -- Create Confidence and a Positive Basis for Discussion by the Proper Greeting -- Find Out the Objectives of Your Negotiating Partner -- Always Negotiate With a Sense of the Benefits for Your Negotiating Partner -- How to Respond to Objections and What to Do When It Gets Tough -- Special Aspects of Price Negotiations -- To Come to a Good Conclusion -- After the Negotiation Is Before the Negotiation -- Final Word.
Physical Description: XIV, 136 p. 16 illus. online resource.
Electronic Location: http://dx.doi.org/10.1007/978-3-319-06194-8
Publication Date: 2014.

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JUST Main Library Electronic Resources No Circulation Available Online -707341 Book

Title: Consumer Economic Wellbeing by Jing Jian Xiao.
International Series on Consumer Science,
International Series on Consumer Science,

Author: Xiao, Jing Jian. author.
SpringerLink (Online service)

General Notes: I. Basic concepts -- Consumer wellbeing -- Consumer behavior theories -- II. Consumer environments -- Government regulations -- Business responses -- Media influences -- III. Consumer economic issues -- Consumer earning -- Consumer spending -- Consumer borrowing -- Consumer saving -- IV. Special topics -- Politics and consumer well-being -- Technology and consumer wellbeing -- Human development and consumer wellbeing -- Family relations and consumer well-being -- Cultures and consumer wellbeing -- Social class and consumer wellbeing.
This timely text overviews theories, concepts, and contexts relating to the emerging field of behavioral economics. Research theories and data gathered across psychology, sociology, marketing, finance, and other relevant disciplines are synthesized to identify and elaborate on the defining aspects of consumer economic wellbeing. Against a background of consumer rights and responsibilities, the book discusses consumer phenomena of earning, spending, saving, and borrowing and their contributions to improving (and in some cases to worsening) economic wellness. In addition, the author presents effective ways consumers can be encouraged to navigate key economic environments such as the media, advertising, and the internet, and to change negative financial behaviors.   Among the featured topics:   Historical perspective on consumer economic wellbeing. Consumer financial capability and economic wellbeing. The role of government in promoting consumer economic wellbeing. Corporate social responsibility. Theories of online shopping and e-banking. Desirable and undesirable consumption behavior.   Consumer Economic Wellbeing clarifies issues and provides insights for researchers in the fields of consumer psychology and economics, psychologists and mental health professionals, and policy analysts. It is also useful as a text for college courses in related subjects.

Publisher: Springer New York : Imprint: Springer,
Publication Place: New York, NY :
ISBN: 9781493928217
Subject: Social sciences.
Medical research.
Social policy.
Quality of life.
Industrial psychology.
Social sciences.
Quality of Life Research.
Industrial, Organisational and Economic Psychology.
Social policy.

Series: International Series on Consumer Science,
International Series on Consumer Science,

Contents: I. Basic concepts -- Consumer wellbeing -- Consumer behavior theories -- II. Consumer environments -- Government regulations -- Business responses -- Media influences -- III. Consumer economic issues -- Consumer earning -- Consumer spending -- Consumer borrowing -- Consumer saving -- IV. Special topics -- Politics and consumer well-being -- Technology and consumer wellbeing -- Human development and consumer wellbeing -- Family relations and consumer well-being -- Cultures and consumer wellbeing -- Social class and consumer wellbeing.
Physical Description: XVII, 219 p. 1 illus. online resource.
Electronic Location: http://dx.doi.org/10.1007/978-1-4939-2821-7
Publication Date: 2015.

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JUST Main Library Electronic Resources No Circulation Available Online -705671 Book

Title: The Psychological Science of Money edited by Erik Bijleveld, Henk Aarts.
Author: Bijleveld, Erik. editor.
Aarts, Henk. editor.
SpringerLink (Online service)

General Notes: PART 1. AN INTRODUCTION TO THE SCIENCE OF MONEY -- Chapter 1. A Psychological Perspective on Money -- Chapter 2. Money: Metaphors and Motives -- Chapter 3. Materiality, Symbol and Complexity in the Anthropology of Money -- PART 2. DEALING WITH MONEY: BIOLOGICAL AND COGNITIVE MECHANISMS -- Chapter 4. Conscious and Unconscious Influences of Money: Two Sides of the Same Coin? -- Chapter 5. The (Relative and Absolute) Subjective Value of Money -- Chapter 6. Financial decision making across adulthood -- Chapter 7. Motivation and Cognitive Control: Going Beyond Monetary Incentives -- Chapter 8. Pathological gambling: Who gains from others’ losses? -- PART 3. DEALING WITH MONEY: MEANING-MAKING PROCESSES -- Chapter 9. The Psychology of Getting Paid: An Integrated Perspective -- Chapter 10. The Psychological Science of Spending Money -- Chapter 11. Two Sides of the Same Coin: Money can Promote and Hinder Interpersonal Processes.
Money. The root of all evil? Arguably. Essential to our lives? Certainly. A main driver of human thought, emotion, and action? Absolutely--and psychology and its related fields are getting closer to understanding its complex role in human behavior and in society.  The Psychological Science of Money brings together classic and current findings on the myriad ways money affects brain, mind, and behavior to satisfy not only our needs for material gain, but also for autonomy and self-worth. Leading experts trace the links between early concepts of value and modern symbolic meanings of wealth, in addition to identifying the areas of the human brain that together act as its financial center. This cross-disciplinary analysis helps clarify the neuroscience behind pathological gambling, the critical role of time in financial decisions, and the impact of money on diverse personal activities and interpersonal relationships. Included in the coverage: Materiality, symbol, and complexity in the anthropology of money. The (relative and absolute) subjective value of money. Conscious and unconscious influences of money: two sides of the same coin? A life-course approach to dealing with monetary gains and losses Motivation and cognitive control: beyond monetary incentives. An integrative perspective on the science of getting paid. The psychological science of spending. The unique role  of money in society makes The Psychological Science of Money a singularly fascinating resource with a wide audience among social psychologists, industrial and organizational psychologists, economists, sociologists, anthropologists, and public policymakers.

Publisher: Springer New York : Imprint: Springer,
Publication Place: New York, NY :
ISBN: 9781493909599
Subject: Psychology.
Industrial psychology.
Personality.
Social psychology.
Cognitive psychology.
Psychology.
Personality and Social Psychology.
Industrial, Organisational and Economic Psychology.
Cognitive psychology.

Contents: PART 1. AN INTRODUCTION TO THE SCIENCE OF MONEY -- Chapter 1. A Psychological Perspective on Money -- Chapter 2. Money: Metaphors and Motives -- Chapter 3. Materiality, Symbol and Complexity in the Anthropology of Money -- PART 2. DEALING WITH MONEY: BIOLOGICAL AND COGNITIVE MECHANISMS -- Chapter 4. Conscious and Unconscious Influences of Money: Two Sides of the Same Coin? -- Chapter 5. The (Relative and Absolute) Subjective Value of Money -- Chapter 6. Financial decision making across adulthood -- Chapter 7. Motivation and Cognitive Control: Going Beyond Monetary Incentives -- Chapter 8. Pathological gambling: Who gains from others’ losses? -- PART 3. DEALING WITH MONEY: MEANING-MAKING PROCESSES -- Chapter 9. The Psychology of Getting Paid: An Integrated Perspective -- Chapter 10. The Psychological Science of Spending Money -- Chapter 11. Two Sides of the Same Coin: Money can Promote and Hinder Interpersonal Processes.
Physical Description: VIII, 267 p. 15 illus., 8 illus. in color. online resource.
Electronic Location: http://dx.doi.org/10.1007/978-1-4939-0959-9
Publication Date: 2014.

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JUST Main Library Electronic Resources No Circulation Available Online -705273 Book

Title: Practitioner's Guide to Legal Issues in Organizations edited by Chester Hanvey, Kayo Sady.
Author: Hanvey, Chester. editor.
Sady, Kayo. editor.
SpringerLink (Online service)

General Notes: Measuring Adverse Impact in Employee Selection Decisions -- Test Validation Strategies -- Test Validation Pitfalls -- Using Background Checks in the Employee Selection Process -- Physical Abilities -- Setting cut-scores -- Disabilities: Best Practices for Vulnerabilities Associated with the ADA -- Validation issues in the Public Sector -- Clinical Psychological Evaluations for Pre-Employment Selection -- Compensation Equity: Who, What, When, Where, Why, and How -- Wage and Hour Litigation.
This highly useful reference outlines best practices in key areas of human resources that are not only fair and equitable, but that can withstand legal scrutiny. Industrial/organizational experts apply their empirical knowledge and practical experience to aspects of HR that are commonly litigated, including broad and specific topics in testing of potential employees, disability issues, compensation and pay equity, and work hours. The book is written to be accessible to readers currently in HR-related graduate-level training as well as HR practitioners with or without background in industrial/organizational psychology.  And to add to its utility, chapters feature practical strategies for addressing each of the legal issues presented.  Among the topics covered:  Measuring adverse impact in employee selection decisions. Using background checks in the employee selection process. Disabilities: best practices for vulnerabilities associated with the ADA. Physical abilities testing. Wage and hour litigation. Clinical psychological testing for employee selection. Conducting compensation equity analyses. Practitioner’s Guide to Legal Issues in Organizations brings clear, up-to-date information to graduate students studying human resources, management, industrial/organizational psychology who are interested in legal issues, as well as applied HR practitioners such as industrial/organizational psychologists, human resources generalists, management and labor economists.

Publisher: Springer International Publishing : Imprint: Springer,
Publication Place: Cham :
ISBN: 9783319111438
Subject: Psychology.
Industrial psychology.
Supervision.
Counseling.
Psychology.
Industrial, Organisational and Economic Psychology.
Law and Psychology.
Consulting - Supervision - Coaching.

Contents: Measuring Adverse Impact in Employee Selection Decisions -- Test Validation Strategies -- Test Validation Pitfalls -- Using Background Checks in the Employee Selection Process -- Physical Abilities -- Setting cut-scores -- Disabilities: Best Practices for Vulnerabilities Associated with the ADA -- Validation issues in the Public Sector -- Clinical Psychological Evaluations for Pre-Employment Selection -- Compensation Equity: Who, What, When, Where, Why, and How -- Wage and Hour Litigation.
Physical Description: XVI, 325 p. 11 illus. online resource.
Electronic Location: http://dx.doi.org/10.1007/978-3-319-11143-8
Publication Date: 2015.

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JUST Main Library Electronic Resources No Circulation Available Online -708924 Book

Title: Personal and Organizational Excellence through Servant Leadership Learning to Serve, Serving to Lead, Leading to Transform / by Sen Sendjaya.
Management for Professionals,
Management for Professionals,

Author: Sendjaya, Sen. author.
SpringerLink (Online service)

General Notes: Chapter 1: Introduction to Servant Leadership -- Chapter 2: Servant Leadership Research -- Chapter 3: Voluntary Subordination -- Chapter 4: Authentic Self -- Chapter 5: Covenantal Relationship -- Chapter 6: Responsible Morality -- Chapter 7: Transcendental Spirituality -- Chapter 8: Transforming Influence -- Chapter 9: Servant Leadership Development -- Appendix – Interview Methods.
This book provides an evidence-based actionable framework and measure of servant leadership to help management practitioners build effective and ethical workplaces. It explains the reasons why the best workplaces such as Starbucks, Southwest Airlines, Ritz-Carlton, and ServiceMaster apply servant leadership. Servant leadership is an intellectually compelling and emotionally satisfying theory of leadership with relevance and application to the workplace settings. Based on multiple rigorous studies in the Western and Eastern contexts, the book outlines the six dimensions of servant leadership and the impacts they have on key outcomes such as citizenship behaviors, job satisfaction, team creativity and innovation, and organizational performance. The book outlines a measurement instrument that can be used for leadership assessment, selection, and training purposes, and to develop strategies to leverage the six behavioral dimensions of servant leadership at the personal, team, and organizational level.

Publisher: Springer International Publishing : Imprint: Springer,
Publication Place: Cham :
ISBN: 9783319161969
Subject: Business.
Personnel management.
Management.
Industrial psychology.
Business and Management.
Human resource management.
Industrial, Organisational and Economic Psychology.
Cultural Management.

Series: Management for Professionals,
Management for Professionals,

Contents: Chapter 1: Introduction to Servant Leadership -- Chapter 2: Servant Leadership Research -- Chapter 3: Voluntary Subordination -- Chapter 4: Authentic Self -- Chapter 5: Covenantal Relationship -- Chapter 6: Responsible Morality -- Chapter 7: Transcendental Spirituality -- Chapter 8: Transforming Influence -- Chapter 9: Servant Leadership Development -- Appendix – Interview Methods.
Physical Description: IX, 136 p. 1 illus. online resource.
Electronic Location: http://dx.doi.org/10.1007/978-3-319-16196-9
Publication Date: 2015.

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JUST Main Library Electronic Resources No Circulation Available Online -710444 Book

Title: Applied Psychology for Project Managers A Practitioner's Guide to Successful Project Management / edited by Monika Wastian, Lutz von Rosenstiel, Michael A. West, Isabell Braumandl.
Management for Professionals,
Management for Professionals,

Author: Wastian, Monika. editor.
Rosenstiel, Lutz von. editor.
West, Michael A. editor.
Braumandl, Isabell. editor.
SpringerLink (Online service)

General Notes: Part A: Managing Processes -- Part B: Managing the Project Environment -- Part C: Managing People -- Part D: Managing Innovation and Creativity -- Part E: Managing Special Challenges - Risks and Crises, Diversity and Distance.
This book offers an essential manual for project managers, project management offices (PMO’s), trainers and consultants, addressing the psychological side of project management. Written by leading scholars in organizational psychology and by top experts in project management, it covers all major psychological topics that are key to project success. The book features dedicated chapters on leadership and teamwork, including virtual and intercultural cooperation, commitment, and motivation of project teams. It adds a psychological perspective to personnel management, decision-making, information and knowledge management, and communication in project work. Power, influencing tactics and other aspects of stakeholder management are covered, as well as project coaching, innovation and creativity, self-management, and the management of conflicts, risks and crises.

Publisher: Springer Berlin Heidelberg : Imprint: Springer,
Publication Place: Berlin, Heidelberg :
ISBN: 9783662442142
Subject: Business.
Project management.
Organization.
Planning.
Industrial psychology.
Business and Management.
Project management.
Industrial, Organisational and Economic Psychology.
Organization.

Series: Management for Professionals,
Management for Professionals,

Contents: Part A: Managing Processes -- Part B: Managing the Project Environment -- Part C: Managing People -- Part D: Managing Innovation and Creativity -- Part E: Managing Special Challenges - Risks and Crises, Diversity and Distance.
Physical Description: XII, 329 p. 15 illus., 10 illus. in color. online resource.
Electronic Location: http://dx.doi.org/10.1007/978-3-662-44214-2
Publication Date: 2015.

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JUST Main Library Electronic Resources No Circulation Available Online -714056 Book

Title: Work and Family Interface in the International Career Context edited by Liisa Mäkelä, Vesa Suutari.
Author: Mäkelä, Liisa. editor.
Suutari, Vesa. editor.
SpringerLink (Online service)

General Notes: Chapter 1: Introduction; Liisa Mäkelä & Vesa Suutari -- Chapter 2: We Are Not On Vacation. How Much Have the Experiences of Expatriate Families Changed? Mila Lazarova, Yvonne McNulty and Monica Semeniuk -- Chapter 3: Adjustment of Spouses / Partners of Self-Initiated Expatriates: Feeling Different vs. Feeling Home; Jan Selmer and Jakob Lauring -- Chapter 4: Digging for Gold: Life Balance and Internationally Mobile Mining Professionals; Julia Richardson, Steve Mckenna and Carolyn Dickie -- Chapter 5: Dual-Career Couples in International Context; Agniezska Kierner -- Chapter 6. The Adjustment of Expatriate Families; Chris Brewster, Thomas Hippler and Arno Haslberger -- Chapter 7: International Business Travel and Work-Family Balance: New Avenues for the Research; Kati Saarenpää -- Chapter 8: Supervisor Support and Close People Support Enhancing Job Satisfaction Among Employees with International Business Travelling; Liisa Mäkelä, Helen De Cieri and Audra Mockaitis -- Chapter 9: Work-Life Management in MNCs; Helen De Cieri -- Chapter 10: Work-Family Conflict Across Different Countries with Reference to Gender and Gender Role Ideology; Ujvala Rajadhyaksha -- Chapter 11: Exploring and Explaining National Differences in Work-Life Satisfaction Levels; Mark Smith, Christelle Tornikoski and Catherine Jones. Chapter 12: Work-Life Balance in Japan; Wendy Smith.    .
This book focuses on the interface of work and personal life of international professionals. The globalization of business has led to an increasing number of people who work in international roles either through working abroad on different kinds of assignments or through international travelling. This book provides novel knowledge on the topic from different perspectives, highlighting not only the inherent challenges but also the positive side of working in a modern globalized world. Moreover, the book contributes by bringing together international professionals’ own experiences, family members’ experiences, organizational aspects and new theoretical discussions and models. The book covers several different perspectives on the work and personal life interface offering insights on the areas like adjustment, social support, dual-career issues and organizational practices. The book examines the situations of several different types of international employee such as organizational expatriates, self-initiated expatriates and international business travellers. The new interesting research evidence is provided from various country contexts from North America, Europe and Asia by researchers around the world.

Publisher: Springer International Publishing : Imprint: Springer,
Publication Place: Cham :
ISBN: 9783319176475
Subject: Psychology.
Personnel management.
Families.
Families -- Social aspects.
Industrial psychology.
Psychology.
Industrial, Organisational and Economic Psychology.
Human resource management.
Family.

Contents: Chapter 1: Introduction; Liisa Mäkelä & Vesa Suutari -- Chapter 2: We Are Not On Vacation. How Much Have the Experiences of Expatriate Families Changed? Mila Lazarova, Yvonne McNulty and Monica Semeniuk -- Chapter 3: Adjustment of Spouses / Partners of Self-Initiated Expatriates: Feeling Different vs. Feeling Home; Jan Selmer and Jakob Lauring -- Chapter 4: Digging for Gold: Life Balance and Internationally Mobile Mining Professionals; Julia Richardson, Steve Mckenna and Carolyn Dickie -- Chapter 5: Dual-Career Couples in International Context; Agniezska Kierner -- Chapter 6. The Adjustment of Expatriate Families; Chris Brewster, Thomas Hippler and Arno Haslberger -- Chapter 7: International Business Travel and Work-Family Balance: New Avenues for the Research; Kati Saarenpää -- Chapter 8: Supervisor Support and Close People Support Enhancing Job Satisfaction Among Employees with International Business Travelling; Liisa Mäkelä, Helen De Cieri and Audra Mockaitis -- Chapter 9: Work-Life Management in MNCs; Helen De Cieri -- Chapter 10: Work-Family Conflict Across Different Countries with Reference to Gender and Gender Role Ideology; Ujvala Rajadhyaksha -- Chapter 11: Exploring and Explaining National Differences in Work-Life Satisfaction Levels; Mark Smith, Christelle Tornikoski and Catherine Jones. Chapter 12: Work-Life Balance in Japan; Wendy Smith.    .
Physical Description: VI, 217 p. 4 illus., 2 illus. in color. online resource.
Electronic Location: http://dx.doi.org/10.1007/978-3-319-17647-5
Publication Date: 2015.

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JUST Main Library Electronic Resources No Circulation Available Online -710856 Book

Title: Creating Conditions for Promising Collaboration Alliances, Networks, Chains, Strategic Partnerships / by Edwin Kaats, Wilfrid Opheij.
SpringerBriefs in Business,
SpringerBriefs in Business,

Author: Kaats, Edwin. author.
Opheij, Wilfrid. author.
SpringerLink (Online service)

General Notes: Introduction -- Collaboration: A Fundamental Capability in Society and Organization -- Essential Conditions for Promising Collaboration -- Future Perspectives on Collaboration.
This publication focuses on the conditions for promising collaboration. Collaboration is becoming a dominant instrument in today's economy and society and manifests itself in many shapes and forms. It is a challenging instrument which still isn't very well understood and poses the business community in front of a number of challenging dilemma's. We position collaboration as a multidisciplinary phenomenon and - based on years of research and as reflective practitioners - offer a comprehensive model for analyzing and designing collaborative processes that is both scientifically rooted and applicable in practice. A better understanding of collaborative processes will enhance the success of alliances, networks, chains and strategic partnerships. In addition to this we look to the future of organizing from a collaborative perspective and address the challenges ahead.

Publisher: Springer Berlin Heidelberg : Imprint: Springer,
Publication Place: Berlin, Heidelberg :
ISBN: 9783642414435
Subject: Business.
Leadership.
Industrial organization.
Economic sociology.
Industrial psychology.
Business and Management.
Business Strategy/Leadership.
Organizational Studies, Economic Sociology.
Industrial, Organisational and Economic Psychology.
Industrial organization.

Series: SpringerBriefs in Business,
SpringerBriefs in Business,

Contents: Introduction -- Collaboration: A Fundamental Capability in Society and Organization -- Essential Conditions for Promising Collaboration -- Future Perspectives on Collaboration.
Physical Description: VII, 98 p. 13 illus. online resource.
Electronic Location: http://dx.doi.org/10.1007/978-3-642-41443-5
Publication Date: 2014.

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JUST Main Library Electronic Resources No Circulation Available Online -713093 Book

Title: Corporate Identity and Crisis Response Strategies Challenges and Opportunities of Communication in Times of Crisis / by Olga Bloch.
Author: Bloch, Olga. author.
SpringerLink (Online service)

General Notes: The notion of crisis: conceptual framework -- Building up a theoretical framework: review of the relevant theories -- Corporate identity and stakeholder perceptions in crisis -- Case study: crisis response strategies of Toyota.
The history of crisis management shows that companies embark on particular strategies in response to crisis. So why are some companies’ crisis communication strategies successful, while others are not? The purpose of this book is to broaden the existing knowledge of crisis response strategies by focusing on corporate identity as one of the factors that is most likely to influence their choice. Drawing upon insights from the sensemaking and chaos theories, as well as traditional and alternative, non-European, approaches to strategy formation, Olga Bloch contends that there is a reciprocal relationship between corporate identity and crisis response strategies. This relationship is examined on the example of Toyota Motor Corporation’s communication in response to a crisis caused by a series of recalls of its vehicles in 2009-2010.   Content  The notion of crisis: conceptual framework Building up a theoretical framework: review of the relevant theories Corporate identity and stakeholder perceptions in crisis Case study: crisis response strategies of Toyota Target groups Academics, researchers, undergraduate and graduate students in organization studies, sociology, management and communication Corporate communication practitioners and company managers The Author  Olga Bloch has completed her Ph. D. at the Faculty of Humanities of the Bergische Universität Wuppertal. Ms. Bloch is a project manager at International Advisory Services of Frankfurt School of Finance & Management gGmbH.

Publisher: Springer Fachmedien Wiesbaden : Imprint: Springer VS,
Publication Place: Wiesbaden :
ISBN: 9783658062224
Subject: Social sciences.
Economic sociology.
Communication.
Industrial psychology.
Social sciences.
Communication Studies.
Organizational Studies, Economic Sociology.
Industrial, Organisational and Economic Psychology.

Contents: The notion of crisis: conceptual framework -- Building up a theoretical framework: review of the relevant theories -- Corporate identity and stakeholder perceptions in crisis -- Case study: crisis response strategies of Toyota.
Physical Description: XX, 301 p. 7 illus. online resource.
Electronic Location: http://dx.doi.org/10.1007/978-3-658-06222-4
Publication Date: 2014.

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JUST Main Library Electronic Resources No Circulation Available Online -713712 Book

Title: The Psychology of Human Leadership How To Develop Charisma and Authority / by Michael Paschen, Erich Dihsmaier.
Author: Paschen, Michael. author.
Dihsmaier, Erich. author.
SpringerLink (Online service)

General Notes: 1. The philosophy of leadership -- 2. Leadership, personality, and charisma -- 3. Leadership, psychology, and knowledge of human nature -- 4. Leadership, threats, and change -- 5. Leadership, challenge, and perspective -- 6. Leadership, culture, and custom -- 7. Leadership, the group and dynamics -- 8. Leadership, influence and communication -- 9. Leadership, power, dominance -- 10. Leadership, disorders, and problems of the powerful -- 11. Leadership, success, and morality.
The book seamlessly links fundamental insights and practical approaches to address the most important leadership problems and challenges. Each of the 11 chapters takes a close look at a specific leadership aspect and explains how to develop personal leadership qualities, such as charisma, the ability to motivate others, assertiveness, and how to overcome crises and conflicts to create new structures. Ethical questions and possible negative developments in connection with leadership and power are also examined. Unlike conventional leadership manuals, this book on leadership goes beyond the standard 'recipes' and models by providing clear trains of thought as well as a psychological and philosophical basis, and by focusing on major achievements in terms of leadership, it creates a more profound understanding and holistic view of the subject of leadership, while promoting a genuine fascination for it.

Publisher: Springer Berlin Heidelberg : Imprint: Springer,
Publication Place: Berlin, Heidelberg :
ISBN: 9783642370540
Subject: Business.
Management.
Leadership.
Personnel management.
Industrial psychology.
Business and Management.
Business Strategy/Leadership.
Industrial, Organisational and Economic Psychology.
Human resource management.
Management.

Contents: 1. The philosophy of leadership -- 2. Leadership, personality, and charisma -- 3. Leadership, psychology, and knowledge of human nature -- 4. Leadership, threats, and change -- 5. Leadership, challenge, and perspective -- 6. Leadership, culture, and custom -- 7. Leadership, the group and dynamics -- 8. Leadership, influence and communication -- 9. Leadership, power, dominance -- 10. Leadership, disorders, and problems of the powerful -- 11. Leadership, success, and morality.
Physical Description: XII, 245 p. online resource.
Electronic Location: http://dx.doi.org/10.1007/978-3-642-37054-0
Publication Date: 2014.

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JUST Main Library Electronic Resources No Circulation Available Online -712715 Book

Title: Social Influence and Sustainable Consumption by Elizabeth B Goldsmith.
International Series on Consumer Science,
International Series on Consumer Science,

Author: Goldsmith, Elizabeth B. author.
SpringerLink (Online service)

General Notes: Introduction -- I. Social Influence -- Introduction to Social Influence.-Social Influence History and Theories -- Values, Attitudes, Goals, and Motivation.-Communication and Social Media -- II. Consumption -- What We Buy and Who We Listen To: The Science of Consumption -- Decision Making and Problem Solving -- Households: Productivity and Consumption -- III. Sustainability -- Social Influence and Sustainable Behavior -- Sustainably Managing Resources of the Built Environment -- Influencing Behavior: Four Strategies.
This forward-looking volume examines the role of social influence--including social media--in creating and fostering sustainable consumer behavior. Using the concepts behind social influence theory as a launching point, it describes humans' need for social networks and identifies the core components of buying, such as consumer goals and the gathering of opinions. From here, chapters examine ways social influence can encourage and support sustainable consumption, from buying green products to recycling packaging materials to supporting environmentally responsible brands. Real-world examples, critical thinking questions, a breakdown of strategies for influencing behavior, and pertinent references give the book extra dimensions of value.   Among the featured topics:   Social influence: why it matters. Values, attitudes, opinions, goals, and motivation. What we buy and who we listen to: the science and art of consumption. Decision making and problem solving. Households: productivity and consumption. Sustainably managing resources in the built environment.   Between its nuanced understanding of social connections and its up-to-date lens on technology, Social Influence and Sustainable Consumption is must reading for researchers in the fields of consumer psychology, consumer behavior, and consumer sustainability.

Publisher: Springer International Publishing : Imprint: Springer,
Publication Place: Cham :
ISBN: 9783319207384
Subject: Social sciences.
Economics.
Management science.
Families.
Families -- Social aspects.
Industrial psychology.
Social sciences.
Family.
Industrial, Organisational and Economic Psychology.
Economics, general.

Series: International Series on Consumer Science,
International Series on Consumer Science,

Contents: Introduction -- I. Social Influence -- Introduction to Social Influence.-Social Influence History and Theories -- Values, Attitudes, Goals, and Motivation.-Communication and Social Media -- II. Consumption -- What We Buy and Who We Listen To: The Science of Consumption -- Decision Making and Problem Solving -- Households: Productivity and Consumption -- III. Sustainability -- Social Influence and Sustainable Behavior -- Sustainably Managing Resources of the Built Environment -- Influencing Behavior: Four Strategies.
Physical Description: XII, 187 p. 5 illus. online resource.
Electronic Location: http://dx.doi.org/10.1007/978-3-319-20738-4
Publication Date: 2015.

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JUST Main Library Electronic Resources No Circulation Available Online -711748 Book

Title: Depersonalized Bullying at Work From Evidence to Conceptualization / by Premilla D'Cruz.
SpringerBriefs in Psychology,
SpringerBriefs in Psychology,

Author: D'Cruz, Premilla. author.
SpringerLink (Online service)

General Notes: Chapter 1. The significance of understanding depersonalized bullying at work -- Chapter 2. Interpersonal bullying at work as the conceptual benchmark for depersonalized bullying at work -- Chapter 3. Experiencing depersonalized bullying at work -- Chapter 4. Theorizing about depersonalized bullying at work.
The book advances the nascent concept of depersonalized workplace bullying, highlighting its distinctive features, proposing a theoretical framework and making recommendations for intervention. Furthering insights into depersonalized bullying at work is critical due to the anticipated increased incidence of the phenomenon in the light of the competitive contemporary business economy, which complicates organizational survival. Drawing on two hermeneutic phenomenological inquiries set in India focusing on targets and bullies, the book evidences that depersonalized bullying is a sociostructural entity that resides in an organization’s structural, processual and contextual design. Enacted by supervisors and managers through the engagement of abusive and aggressive behaviours, depersonalized bullying is resorted to in the pursuit of competitive advantage as organizations seek to ensure their continuity and success. Given the instrumentalism associated with the world of work, targets and bullies encountering depersonalized bullying display largely ambivalent responses to their predicament. Ironically, then, organizations’ gains in terms of effectiveness are offset by the strains experienced by these protagonists. The theoretical generalizability of the findings reported in the book facilitates the development of an integrated framework of depersonalized workplace bullying, laying the foundations for forthcoming empirical and measurement endeavours that progress the concept. The book recognizes that whereas primary level interventions mandate repositioning the extra-organizational environment and/or recasting organizational goals to balance business and employee interests, secondary level and tertiary level interventions encompass various types of formal and informal social support to address targets’ and bullies’ interface with depersonalized bullying at work.

Publisher: Springer India : Imprint: Springer,
Publication Place: New Delhi :
ISBN: 9788132220442
Subject: Psychology.
Personnel management.
Economic sociology.
Industrial psychology.
Psychology.
Industrial, Organisational and Economic Psychology.
Organizational Studies, Economic Sociology.
Human resource management.

Series: SpringerBriefs in Psychology,
SpringerBriefs in Psychology,

Contents: Chapter 1. The significance of understanding depersonalized bullying at work -- Chapter 2. Interpersonal bullying at work as the conceptual benchmark for depersonalized bullying at work -- Chapter 3. Experiencing depersonalized bullying at work -- Chapter 4. Theorizing about depersonalized bullying at work.
Physical Description: XI, 75 p. 3 illus. online resource.
Electronic Location: http://dx.doi.org/10.1007/978-81-322-2044-2
Publication Date: 2015.


Title: The Acquisition of Knowledge and Skills for Taskwork and Teamwork to Control Complex Technical Systems A Cognitive and Macroergonomics Perspective / by Annette Kluge.
Author: Kluge, Annette. author.
SpringerLink (Online service)

General Notes: Chapter 1: Why this Book has been Written: Purpose and Structure of the Book -- Chapter 2: Controlling Complex Technical Systems: The Control Room Operator’s Tasks in Process Industries -- Chapter 3: Required Knowledge and Skills to Control a Complex Technical System - Job Analysis Related to Training -- Chapter 4: Basic Learning Processes and Supportive Learning Mechanisms for Task Work and Teamwork to Control Complex Systems -- Chapter 5: Training Design for Instance-Based Learning – The "Staged Process Control Readiness Training" (SPCRT).
This book provides the first comprehensive literature review on the acquisition and retention of complex skills in High Reliability Organizations. Based on this review, it introduces a theoretical model of how skill and knowledge acquisition for complex tasks is accomplished and shows how this model can be used to derive training methods and instructional techniques. Successful acquisition and retention of complex technical skills within High Reliability Organizations requires a full understanding of the learning process, knowledge structure, and skill requirements associated with the effective operation and management of technology. For researchers and for organizations, the understanding of these processes is vital for designing training programs as well as for reducing errors with severe consequences for human lives and the environment. Until now, only theoretical fragments exist on this topic, and only a very limited number of publications actually address complex tasks in vocational/occupational settings. “The Acquisition of Knowledge and Skills for Task Work and Teamwork to Control Complex Technical Systems ” uses its literature overview and theoretical model to formulate training principles, that can be used to develop training experiments for further empirical investigations as well as training methods for applied organizational contexts.

Publisher: Springer Netherlands : Imprint: Springer,
Publication Place: Dordrecht :
ISBN: 9789400750494
Subject: Psychology.
Operations research.
Management science.
Lifelong learning.
Adult education.
Industrial psychology.
Psychology.
Industrial, Organisational and Economic Psychology.
Operations Research, Management Science.
Lifelong Learning/Adult Education.

Contents: Chapter 1: Why this Book has been Written: Purpose and Structure of the Book -- Chapter 2: Controlling Complex Technical Systems: The Control Room Operator’s Tasks in Process Industries -- Chapter 3: Required Knowledge and Skills to Control a Complex Technical System - Job Analysis Related to Training -- Chapter 4: Basic Learning Processes and Supportive Learning Mechanisms for Task Work and Teamwork to Control Complex Systems -- Chapter 5: Training Design for Instance-Based Learning – The "Staged Process Control Readiness Training" (SPCRT).
Physical Description: VIII, 196 p. 39 illus. online resource.
Electronic Location: http://dx.doi.org/10.1007/978-94-007-5049-4
Publication Date: 2014.


Title: Critical Studies in Diversity Management Literature A Review and Synthesis / by George Gotsis, Zoe Kortezi.
SpringerBriefs in Psychology,
SpringerBriefs in Psychology,

Author: Gotsis, George. author.
Kortezi, Zoe. author.
SpringerLink (Online service)

General Notes: Chapter 1: Workplace Diversity: A Resource or a Source of Conflict? -- Chapter 2: Different Approaches to Managing a Diverse Workforce -- Chapter 3: The Rhetoric of Diversity Management: How Critical Diversity Studies Explicate Organizational Appropriation of Differences -- Chapter 4: The Social Construction of Diversity Discourses: Critical Perspectives on Diversity Management, Power and Inequality -- Chapter 5: Operationalizing Critical Diversity Theories: A Contextual Framework of Implementing New Diversity Practices.
This book critically examines current workplace diversity management practices and explores a nuanced framework for undertaking, supporting, and implementing policies that equally favor all people. It presents critical perspectives that not only elevate respect for differences but also provide insights into the nature and dynamics of differences in view of an inclusive and truly participative organizational environment. The book first presents a brief overview of the connotations associated with workplace diversity and its effective management. Next, it focuses on the organizational appropriation of differences through the formation and mediation of various diversity discourses. It demonstrates the particular articulations of these discourses with inequality and oppressive structures that perpetuate structural disadvantage due to existing power disparity between dominant and unprivileged group members. The book then goes on to underscore the need of constructing relational and context-sensitive diversity management frameworks. Overall, the book outlines that current business cases for diversity focus solely on instrumental goals and tangible outcomes and, as a result, fail to fully capture the complexity as well as the particularity of the diversity phenomenon. The book underlines the necessity for a more inclusive paradigm, implying a progressive problem-shift in the dominant diversity research agenda from a market-driven business-oriented diversity management to one highly valuing, affirming, and respecting otherness.

Publisher: Springer Netherlands : Imprint: Springer,
Publication Place: Dordrecht :
ISBN: 9789401794756
Subject: Psychology.
Personnel management.
Economic sociology.
Industrial psychology.
Psychology.
Industrial, Organisational and Economic Psychology.
Organizational Studies, Economic Sociology.
Human resource management.

Series: SpringerBriefs in Psychology,
SpringerBriefs in Psychology,

Contents: Chapter 1: Workplace Diversity: A Resource or a Source of Conflict? -- Chapter 2: Different Approaches to Managing a Diverse Workforce -- Chapter 3: The Rhetoric of Diversity Management: How Critical Diversity Studies Explicate Organizational Appropriation of Differences -- Chapter 4: The Social Construction of Diversity Discourses: Critical Perspectives on Diversity Management, Power and Inequality -- Chapter 5: Operationalizing Critical Diversity Theories: A Contextual Framework of Implementing New Diversity Practices.
Physical Description: VIII, 98 p. online resource.
Electronic Location: http://dx.doi.org/10.1007/978-94-017-9475-6
Publication Date: 2015.


Title: Leadership, Coaching and Followership An Important Equation / by Ann M. Brewer.
Author: Brewer, Ann M. author.
SpringerLink (Online service)

General Notes: Chapter 1. Leadership, Followership and Coaching: Asking the Questions -- Chapter 2. Leadership: What is It and How Can We Learn from This Knowledge -- Chapter 3. Coaching Leaders and Followers for Learning: Understanding the How and Why -- Chapter 4. Followership -- Chapter 5. Gendered Leadership -- Chapter 6. Practising Leadership and Coaching -- Chapter 7. Leadership and Coaching: Over the Frontier -- Chapter 8. Ethical Leadership and Followership -- Chapter 9. Let the Leaders Speak for Themselves -- Chapter 10. Concluding Note -- Appendix -- Index -- Glossary.
This volume presents evidence-based ideas on all three converging forces to suit an array of individuals and their organisations. The volume is rich with evidence, detail and case studies that the reader can draw upon and apply to their own situations. Defining exactly what is leadership has been a persistent problem for researchers and theorists. Discovering how to generate or develop leaders likewise has been a difficult challenge over the years in all walks of life. Written by an academic, executive and coach, the author focuses on three important converging aspects: leadership, followership and coaching. A focus on leaders is disproportionate to what actually occurs within most organisations especially the relationship between the leader and the followers. That leadership is tantamount with being in control of a situation is challenged, together with the belief that leadership capability is primarily shaped in line with a set of success criteria. The coach plays a significant part in this process although rarely visible.  .

Publisher: Springer Netherlands : Imprint: Springer,
Publication Place: Dordrecht :
ISBN: 9789400774636
Subject: Psychology.
Personnel management.
Educational psychology.
education -- psychology.
Industrial psychology.
Psychology.
Industrial, Organisational and Economic Psychology.
Human resource management.
Educational psychology.

Contents: Chapter 1. Leadership, Followership and Coaching: Asking the Questions -- Chapter 2. Leadership: What is It and How Can We Learn from This Knowledge -- Chapter 3. Coaching Leaders and Followers for Learning: Understanding the How and Why -- Chapter 4. Followership -- Chapter 5. Gendered Leadership -- Chapter 6. Practising Leadership and Coaching -- Chapter 7. Leadership and Coaching: Over the Frontier -- Chapter 8. Ethical Leadership and Followership -- Chapter 9. Let the Leaders Speak for Themselves -- Chapter 10. Concluding Note -- Appendix -- Index -- Glossary.
Physical Description: XIII, 225 p. 2 illus., 1 illus. in color. online resource.
Electronic Location: http://dx.doi.org/10.1007/978-94-007-7463-6
Publication Date: 2014.


Title: Psychological, Educational, and Sociological Perspectives on Success and Well-Being in Career Development edited by Anita C. Keller, Robin Samuel, Manfred Max Bergman, Norbert K. Semmer.
Author: Keller, Anita C. editor.
Samuel, Robin. editor.
Bergman, Manfred Max. editor.
Semmer, Norbert K. editor.
SpringerLink (Online service)

General Notes: Chapter 1: Introduction; Robin Samuel, Manfred Max Bergman, Anita C. Keller and Norbert K. Semmer -- Chapter 2: The Influence of Career Success on Subjective Well-Being; Andrea E. Abele-Brehm -- Chapter 3: Upper-Secondary Educational Trajectories and Young Men’s and Women’s Self-Esteem Development in Switzerland; Sybille Bayard, Monika Staffelbach, Phillip Fischer and Marlies Buchmann -- Chapter 4: Young People’s Progress after Dropout from Vocational Education and Training: Transitions and Occupational Integration at Stake. Longitudinal Qualitative Perspective; Barbara Duc and Nadia Lamamra -- Chapter 5: Success, Well-Being and Social Recognition: An Interactional Perspective on Vocational Training Practices; Stefano A. Losa, Barbara Duc and Laurent Filliettaz -- Chapter 6: Agentic Pathways toward Fulfillment in Work; Jeylan T. Mortimer, Mike Vuolo and Jeremy Staff -- Chapter 7: The How and Why of the Relationship between Job Insecurity, Subjective Career Success, and Turnover Intention; Cécile Tschopp and Gudela Grote -- Chapter 8: Work Experiences and Well-Being in the First Years of Professional Work in Switzerland: A Ten-Year Follow-up Study; Wolfgang Kälin, Anita C. Keller, Franziska Tschan, Achim Elfering and Norbert K. Semmer -- Chapter 9: The Meaning and Measurement of Well-Being as an Indicator of Success; Anita C. Keller, Norbert K. Semmer, Robin Samuel and Manfred Max Bergman.
This collection covers how success and well-being relate to each other in early career development in the domains of employment and education. It gives a conceptual overview of success and well-being as established in the psychological research tradition, complemented by educational and sociological approaches. The volume presents articles on success and well-being in applied contexts, such as well-being as an individual resource during school-to-work transition, or well-being and success at the workplace. Work psychologists, social psychologists, educational researchers, and sociologists will find  this book valuable, as it provides unique insights into social and psychological processes afforded by the combination of disciplines, concepts, and a diversity of approaches.

Publisher: Springer Netherlands : Imprint: Springer,
Publication Place: Dordrecht :
ISBN: 9789401789110
Subject: Psychology.
Economic sociology.
Industrial psychology.
Personality.
Social psychology.
Psychology.
Industrial, Organisational and Economic Psychology.
Organizational Studies, Economic Sociology.
Professional & Vocational Education.
Personality and Social Psychology.

Contents: Chapter 1: Introduction; Robin Samuel, Manfred Max Bergman, Anita C. Keller and Norbert K. Semmer -- Chapter 2: The Influence of Career Success on Subjective Well-Being; Andrea E. Abele-Brehm -- Chapter 3: Upper-Secondary Educational Trajectories and Young Men’s and Women’s Self-Esteem Development in Switzerland; Sybille Bayard, Monika Staffelbach, Phillip Fischer and Marlies Buchmann -- Chapter 4: Young People’s Progress after Dropout from Vocational Education and Training: Transitions and Occupational Integration at Stake. Longitudinal Qualitative Perspective; Barbara Duc and Nadia Lamamra -- Chapter 5: Success, Well-Being and Social Recognition: An Interactional Perspective on Vocational Training Practices; Stefano A. Losa, Barbara Duc and Laurent Filliettaz -- Chapter 6: Agentic Pathways toward Fulfillment in Work; Jeylan T. Mortimer, Mike Vuolo and Jeremy Staff -- Chapter 7: The How and Why of the Relationship between Job Insecurity, Subjective Career Success, and Turnover Intention; Cécile Tschopp and Gudela Grote -- Chapter 8: Work Experiences and Well-Being in the First Years of Professional Work in Switzerland: A Ten-Year Follow-up Study; Wolfgang Kälin, Anita C. Keller, Franziska Tschan, Achim Elfering and Norbert K. Semmer -- Chapter 9: The Meaning and Measurement of Well-Being as an Indicator of Success; Anita C. Keller, Norbert K. Semmer, Robin Samuel and Manfred Max Bergman.
Physical Description: XII, 193 p. 29 illus., 7 illus. in color. online resource.
Electronic Location: http://dx.doi.org/10.1007/978-94-017-8911-0
Publication Date: 2014.


Title: Conceptualising and Measuring Work Identity South-African Perspectives and Findings / edited by Paul G.W. Jansen, Gert Roodt.
Author: Jansen, Paul G.W. editor.
Roodt, Gert. editor.
SpringerLink (Online service)

General Notes: Chapter 1: Introduction – What This Book is all About; Gert Roodt, Paul G.W. Jansen and Freddie Crous -- PART I: CONCEPT AND THEORY -- Chapter 2: Work Identity – Clarifying the Concept; Chris Bothma, Sandra Lloyd and Svetlana Khapova -- Chapter 3: The Process of Identity Work – Negotiating a Work Identity;  Anne Crafford, Byron Adams, Tamsen Saayman and Claartje Vinkenburg -- Chapter 4: Personal and Situational Work-based Identity Antecedents;  Roslyn de Braine and Gert Roodt -- Chapter 5: Work-based Identity Operationalization; Chris Bothma, Roslyn de Braine, Francois Bester and Mathijs Bal -- PART II: EXPLORATORY ANALYSES -- Chapter 6: Subjective and Objective Work-based Identity Outcomes; Chris Bothma, Gert Roodt and Sylvia van de Bunt-Kokhuis -- PART III: TESTING FOR CAUSALITY -- Chapter 7: Empirical Tests of Work-based Identity Antecedents and Consequences; Roslyn de Braine, Chris Bothma and Francois Bester -- PART IV: CONCLUSIONS, IMPLICATIONS AND RECOMMENDATIONS -- Chapter 8: Conclusions; Roslyn de Braine, Chris Bothma, Francois Bester and Paul G.W. Jansen -- Chapter 9: Moving Forward – Practical and Theoretical Implications; Gert Roodt, Paul G.W. Jansen, Sylvia van de Bunt-Kokhuis.
This book provides a systematic overview on issues and challenges related to work identity and identification at work in the ‘new’ South African workplace. It shares results and measures of a work identity research project that was conducted in a variety of modern South African workplaces. It looks at the concept of work identity in the light of a keen and growing interest in why people are becoming attached to, involved in, engaged with, or committed to their work. Still a relatively unexplored concept, built on the foundations of different identity theory streams, the concept of work identity provides a fundamental reconsideration of explaining engaging behaviours at work. Against the backdrop of a changing political and economic landscape and the impact these radical changes had on the South African workplace, the main research question of the project was the South African employees’ question ‘Who am I at work?’. In search of the answer to that question, the book explores the impact of South African employees’ life spheres and life roles on their choice of work-related identification foci. It further explores how identity work tactics and strategies are being used to develop and define their own work identities, resulting in the conceptualisation and development of a work-based identity measure.

Publisher: Springer Netherlands : Imprint: Springer,
Publication Place: Dordrecht :
ISBN: 9789401792424
Subject: Psychology.
Personnel management.
Economic sociology.
Industrial psychology.
Psychology.
Industrial, Organisational and Economic Psychology.
Organizational Studies, Economic Sociology.
Human resource management.

Contents: Chapter 1: Introduction – What This Book is all About; Gert Roodt, Paul G.W. Jansen and Freddie Crous -- PART I: CONCEPT AND THEORY -- Chapter 2: Work Identity – Clarifying the Concept; Chris Bothma, Sandra Lloyd and Svetlana Khapova -- Chapter 3: The Process of Identity Work – Negotiating a Work Identity;  Anne Crafford, Byron Adams, Tamsen Saayman and Claartje Vinkenburg -- Chapter 4: Personal and Situational Work-based Identity Antecedents;  Roslyn de Braine and Gert Roodt -- Chapter 5: Work-based Identity Operationalization; Chris Bothma, Roslyn de Braine, Francois Bester and Mathijs Bal -- PART II: EXPLORATORY ANALYSES -- Chapter 6: Subjective and Objective Work-based Identity Outcomes; Chris Bothma, Gert Roodt and Sylvia van de Bunt-Kokhuis -- PART III: TESTING FOR CAUSALITY -- Chapter 7: Empirical Tests of Work-based Identity Antecedents and Consequences; Roslyn de Braine, Chris Bothma and Francois Bester -- PART IV: CONCLUSIONS, IMPLICATIONS AND RECOMMENDATIONS -- Chapter 8: Conclusions; Roslyn de Braine, Chris Bothma, Francois Bester and Paul G.W. Jansen -- Chapter 9: Moving Forward – Practical and Theoretical Implications; Gert Roodt, Paul G.W. Jansen, Sylvia van de Bunt-Kokhuis.
Physical Description: XIV, 254 p. 15 illus. online resource.
Electronic Location: http://dx.doi.org/10.1007/978-94-017-9242-4
Publication Date: 2015.


Title: Psychosocial Factors at Work in the Asia Pacific edited by Maureen F. Dollard, Akihito Shimazu, Rusli Bin Nordin, Paula Brough, Michelle R. Tuckey.
Author: Dollard, Maureen F. editor.
Shimazu, Akihito. editor.
Bin Nordin, Rusli. editor.
Brough, Paula. editor.
Tuckey, Michelle R. editor.
SpringerLink (Online service)

General Notes: PART I: PSYCHOSOCIAL FACTORS AT WORK IN THE ASIA PACIFIC -- Chapter 1: The Context of Psychosocial Factors at Work in the Asia Pacific; Maureen F. Dollard, Akihito Shimazu, Rusli Bin Nordin, Paula Brough and Michelle R. Tuckey -- Chapter 2: Psychosocial Factors at Work in Japan, Korea, Australia and China; Norito Kawakami, Jungsun Park, Maureen F. Dollard and Junming Dai.-PART II: INNOVATIONS IN METHOD FOR WORKPLACE HEALTH AND SAFETY -- Chapter 3: Cultural Distinctiveness in Response Bias; Noboru Iwata -- Chapter 4: Timing in Methods for Studying Psychosocial Factors at Work; Christian Dormann and Bart Van de Ven -- Chapter 5: Momentary Measurement of Psychosocial Factors; Kazuhiro Yoshiuchi -- Chapter 6: A Multi-Level Study of Psychosocial Safety Climate, Challenge and Hindrance Demands, Employee Exhaustion, Engagement and Physical Health; Yulita, Mohd Awang Idris and Maureen F. Dollard -- Chapter 7: Comparing the Impact of Occupation-Specific and Generic Work Characteristics; Paula Brough and Amanda Biggs -- Chapter 8: Enacting Job Demands and Resources: Exploring Processes and Links with Individual Outcomes; Carolyn M. Boyd and Michelle R. Tuckey -- PART III: PSYCHOSOCIAL RISKS IN THE ASIA PACIFIC -- Chapter 9: Dominant Culture and Bullying; Personal Accounts of Workers in Malaysia; Sharon Kwan, Michelle R. Tuckey and Maureen F. Dollard -- Chapter 10: Australian and Japanese Differences in Predispositions to Anger: Looking at Targets of Interpersonal Anger in the Workplace; Sarven S. McLinton and Maureen F. Dollard -- Chapter 11: Workaholism and Work Addictions in Japanese Workers; Nobuko Matsuoka and Akihito Shimazu -- Chapter 12: Mental Health of the Unemployed in Japan; Miho Takahashi and Anthony H. Winefield -- PART IV: PHYSICAL HEALTH RISKS AT WORK -- Chapter 13: Using Evidence to Improve the Management Work-Related Musculoskeletal Disorders; Jodi Oakman -- Chapter 14: Psychosocial Factors and Physical Safety; Valerie O’Keeffe and Michelle R. Tuckey -- PART V: WORK-LIFE BALANCE -- Chapter 15: Malaysian Model of Work-Family Interface: Similar or Different from the West? Zaiton Hassan, Maureen F. Dollard and Anthony H. Winefield -- Chapter 16: Work-family Conflict and Worker Well-Being in China; Jian Li and Peter Angerer -- Chapter 17: Worklife Enrichment; Paula Brough, Zaiton Hassan and Mike O’Driscoll -- PART VI: INTERVENTIONS IN WORKPLACE HEALTH AND SAFETY -- Chapter 18: Individual Approaches Stress Management; Cindy Biding and Rusli Nordin -- Chapter 19: Organizational Interventions; Amanda Biggs, Andrew Noblet and Amanda Allisey -- Chapter 20: National Benchmarking and Standards for Psychosocial Factors; Tessa Bailey and Maureen F. Dollard -- VII: CONCLUSION -- Chapter 21: Psychosocial Factors at Work in the Asia Pacific: Final Thoughts and Future Research Directions; Paula Brough, Maureen F. Dollard and Michelle Tuckey.
The past several decades of rapid organizational change and global economic activity beseech a fresh understanding of work conditions and mental health across all nations and regions. This volume  addresses psychosocial factors at work, legislation, frameworks, research innovations and common perceptions in the Asia Pacific countries. It presents new research on psychosocial factors at work from an Asia Pacific perspective, introducing exciting new research on workaholism, bullying, work-life balance and conflict, work demands classifications, and psychosocial safety climate. Insights regarding workplace psychosocial factors, worker health and well-being have evolved mainly within North American and European cultural contexts and developed industrial countries. This state of the art account of knowledge development in the Asia Pacific region will stimulate new insights for researchers and policy makers to improve the quality of workers’ lives worldwide. "This very informative book highlights the significance and uniqueness of job stress problems encountered by workers of different countries in the Asia Pacific region.  Occupational health researchers all around the world will find this book a great inspiration for future research." Yawen Cheng, ScD, Institute of Health Policy and Management, Taiwan “Initiatives and interventions reported from collaborative projects present useful hints for filling gaps in policies and practices for managing psychosocial risk factors in diverse work-life situations in the Asia Pacific region”. Dr. Kazutaka Kogi, President, International Commission of Occupational Health.

Publisher: Springer Netherlands : Imprint: Springer,
Publication Place: Dordrecht :
ISBN: 9789401789752
Subject: Psychology.
Health psychology.
Industrial psychology.
Community psychology.
Environmental psychology.
Psychology.
Industrial, Organisational and Economic Psychology.
Health Psychology.
Community and Environmental Psychology.

Contents: PART I: PSYCHOSOCIAL FACTORS AT WORK IN THE ASIA PACIFIC -- Chapter 1: The Context of Psychosocial Factors at Work in the Asia Pacific; Maureen F. Dollard, Akihito Shimazu, Rusli Bin Nordin, Paula Brough and Michelle R. Tuckey -- Chapter 2: Psychosocial Factors at Work in Japan, Korea, Australia and China; Norito Kawakami, Jungsun Park, Maureen F. Dollard and Junming Dai.-PART II: INNOVATIONS IN METHOD FOR WORKPLACE HEALTH AND SAFETY -- Chapter 3: Cultural Distinctiveness in Response Bias; Noboru Iwata -- Chapter 4: Timing in Methods for Studying Psychosocial Factors at Work; Christian Dormann and Bart Van de Ven -- Chapter 5: Momentary Measurement of Psychosocial Factors; Kazuhiro Yoshiuchi -- Chapter 6: A Multi-Level Study of Psychosocial Safety Climate, Challenge and Hindrance Demands, Employee Exhaustion, Engagement and Physical Health; Yulita, Mohd Awang Idris and Maureen F. Dollard -- Chapter 7: Comparing the Impact of Occupation-Specific and Generic Work Characteristics; Paula Brough and Amanda Biggs -- Chapter 8: Enacting Job Demands and Resources: Exploring Processes and Links with Individual Outcomes; Carolyn M. Boyd and Michelle R. Tuckey -- PART III: PSYCHOSOCIAL RISKS IN THE ASIA PACIFIC -- Chapter 9: Dominant Culture and Bullying; Personal Accounts of Workers in Malaysia; Sharon Kwan, Michelle R. Tuckey and Maureen F. Dollard -- Chapter 10: Australian and Japanese Differences in Predispositions to Anger: Looking at Targets of Interpersonal Anger in the Workplace; Sarven S. McLinton and Maureen F. Dollard -- Chapter 11: Workaholism and Work Addictions in Japanese Workers; Nobuko Matsuoka and Akihito Shimazu -- Chapter 12: Mental Health of the Unemployed in Japan; Miho Takahashi and Anthony H. Winefield -- PART IV: PHYSICAL HEALTH RISKS AT WORK -- Chapter 13: Using Evidence to Improve the Management Work-Related Musculoskeletal Disorders; Jodi Oakman -- Chapter 14: Psychosocial Factors and Physical Safety; Valerie O’Keeffe and Michelle R. Tuckey -- PART V: WORK-LIFE BALANCE -- Chapter 15: Malaysian Model of Work-Family Interface: Similar or Different from the West? Zaiton Hassan, Maureen F. Dollard and Anthony H. Winefield -- Chapter 16: Work-family Conflict and Worker Well-Being in China; Jian Li and Peter Angerer -- Chapter 17: Worklife Enrichment; Paula Brough, Zaiton Hassan and Mike O’Driscoll -- PART VI: INTERVENTIONS IN WORKPLACE HEALTH AND SAFETY -- Chapter 18: Individual Approaches Stress Management; Cindy Biding and Rusli Nordin -- Chapter 19: Organizational Interventions; Amanda Biggs, Andrew Noblet and Amanda Allisey -- Chapter 20: National Benchmarking and Standards for Psychosocial Factors; Tessa Bailey and Maureen F. Dollard -- VII: CONCLUSION -- Chapter 21: Psychosocial Factors at Work in the Asia Pacific: Final Thoughts and Future Research Directions; Paula Brough, Maureen F. Dollard and Michelle Tuckey.
Physical Description: XI, 396 p. 36 illus. online resource.
Electronic Location: http://dx.doi.org/10.1007/978-94-017-8975-2
Publication Date: 2014.


Title: Neuro-Organizational Culture A new approach to understanding human behavior and interaction in the workplace / by Garo D. Reisyan.
Author: Reisyan, Garo D. author.
SpringerLink (Online service)

General Notes: Chapter 1: Introduction -- Chapter 2: 30+ years of organizational culture -- Chapter 3: Brain science and emotion research -- Chapter 4: Neuroculture -- Chapter 5: Management of organizational culture -- Chapter 6: Cornerstones for 21st century organizations -- Appendix.
This book introduces a new concept on organizational culture, called ‘Neuro-Organizational Culture’, or ‘Neuroculture’; a concept that is based on the most recent neuroscientific knowledge. The book describes a new approach to understanding human behavior and interaction in the workplace, replacing the old concept of organizational culture by one that takes into account humans’ perceiving, feeling, thinking, and acting. Taking advantage of the substantial progress that has been made in neuroscientific research, the book combines experiences gained from organizational culture in the past 30 years with the latest findings from brain and emotion research, as well as with important insights from sociology and psychology. The book explains the three building blocks of Neuroculture: Reflexivity, Notions, and Emotions. Neuroculture consistently conceptualizes the culture of groups and individuals consistently under one roof, which allows for a better explanation of individual deviations. It provides a structural framework and an inventory along with proven methods and templates to analyze, continuously foster and actively change organizational culture. In addition, it outlines global megatrends in order to define cultural requisites that promote sustainable success of organizations in the 21st century.

Publisher: Springer International Publishing : Imprint: Springer,
Publication Place: Cham :
ISBN: 9783319221472
Subject: Psychology.
Personnel management.
Economic sociology.
Industrial psychology.
Psychology.
Industrial, Organisational and Economic Psychology.
Human resource management.
Organizational Studies, Economic Sociology.

Edition: 1st ed. 2016.
Contents: Chapter 1: Introduction -- Chapter 2: 30+ years of organizational culture -- Chapter 3: Brain science and emotion research -- Chapter 4: Neuroculture -- Chapter 5: Management of organizational culture -- Chapter 6: Cornerstones for 21st century organizations -- Appendix.
Physical Description: XII, 317 p. 72 illus., 11 illus. in color. online resource.
Electronic Location: http://dx.doi.org/10.1007/978-3-319-22147-2
Publication Date: 2016.


Title: UX Redefined Winning and Keeping Customers with Enhanced Usability and User Experience / by Johannes Robier.
Management for Professionals,
Management for Professionals,

Author: Robier, Johannes. author.
SpringerLink (Online service)

General Notes: The Reason to Believe? -- The Path Towards Simplicity -- The Path Towards Emotion and Experience -- True Influence -- Ensuring Conviction -- The Reason to Believe.
Customers consider many crucial factors, even subconsciously, when purchasing a product or engaging a service provider, consequently building a sense of trust which is decisive towards their user experience through to customer experience. This book helps companies understand how to structurally develop, communicate, and promote reasons for customers to buy products and services, starting from the psychological basis of communicating information and moving on to methodical applications. It is based on a psychological perspective in understanding the customers’ reasons to believe in product or service offerings; promotes a way towards simplicity of business anchoring on emotion and experience; helps learn the tactics of systematic persuasion.  .

Publisher: Springer International Publishing : Imprint: Springer,
Publication Place: Cham :
ISBN: 9783319210629
Subject: Business.
Marketing.
Sales management.
Industrial psychology.
Business and Management.
Marketing.
Industrial, Organisational and Economic Psychology.
Sales/Distribution.

Series: Management for Professionals,
Management for Professionals,

Edition: 1st ed. 2016.
Contents: The Reason to Believe? -- The Path Towards Simplicity -- The Path Towards Emotion and Experience -- True Influence -- Ensuring Conviction -- The Reason to Believe.
Physical Description: VIII, 121 p. 104 illus. online resource.
Electronic Location: http://dx.doi.org/10.1007/978-3-319-21062-9
Publication Date: 2016.