Title:
Effective communication : a workbook for social care workers / Suzan Collins.
Knowledge and skills for social care workers series
Knowledge and skills for social care workers series.
Author:
Collins, Suzan, 1960-
General Notes:
"Health and social care (Adults) ; NVQ level 3"--Cover., "Health and social care (Adults) ; NVQ level 3"--Cover.
Publisher:
Jessica Kingsley,
Publication Place:
London ; Philadelphia :
ISBN:
9781843109273 (pbk.)
1843109271 (pbk.)
Subject:
Interpersonal communication.
People with disabilities -- Care.
People with disabilities -- Means of communication.
Confidential communications.
Communication in services for people with disabilities.
Series:
Knowledge and skills for social care workers series
Knowledge and skills for social care workers series.
Contents:
Introduction -- Chapter 1. Why We Need to be Able to Communicate -- Chapter 2. Communication Within Your Team, Families and Outside Agencies -- Chapter 3. Capacity to Make a Decision -- Chapter 4. Communication Profiles/Communication Passport -- Chapter 5. The Different Ways We Communicate -- Chapter 6. Providing Opportunities to Communicate -- Chapter 7. Communication Cycle -- Chapter 8. Listening Skills -- Chapter 9. Factors Affecting Communication -- Chapter 10. Visual Reminders -- Chapter 11. Stimulation -- Chapter 12. Feelings and Emotions -- Chapter 13. Relationships -- Chapter 14. Alternative Ways of Communicating -- Chapter 15. Making Choices -- Chapter 16. Body Language -- Chapter 17. Supporting People Who: Are shy. Have a Hearing Loss. Are Deaf, Hard of Hearing, Speech-Impaired and/or Hearing Persons. Have a Visual Impairment. Have Dementia. Have a Physical Disability. Have a Learning Disability -- Chapter 18. Identity, Self-Esteem and Image -- Chapter 19. Sensitive and Complex Issues -- Chapter 20. Power -- Chapter 21. Human Growth and Development -- Chapter 22. Recording and Reporting -- Chapter 23. Confidentiality -- Chapter 24. The Data Protection Act -- Chapter 25. The Access of Health Records Act 1990 -- Self-Assessment Tool -- Certificate -- References -- Useful Websites.
Physical Description:
107 pages : illustrations ;
Publication Date:
2009.
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