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Sorts and Limits

Title: Consumers and services / Mark Gabbott and Gillian Hogg.
Author: Gabbott, Mark.
Hogg, Gillian.
General Notes: Includes bibliographical references and index.
Publisher: J. Wiley,
Publication Place: Chichester ; New York :
ISBN: 0471957976 (hb : alk. paper)
0471962694 (pbk. : alk. paper)
Subject: Customer relations.
Relations marketing.
Service industries -- Marketing.
Professions -- Marketing.
Consumer behavior.
Customer relations -- Case studies.
Physical Description: xi, 271 p. : ill. ;
Electronic Location: http://www.loc.gov/catdir/description/wiley031/97045612.html
http://www.loc.gov/catdir/toc/onix01/97045612.html
Publication Date: c1998.

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Balqa General 658.812 G 3262 Normal Circulation Available 1 BU201001074 Book