Jordanian Union Catalogue

Search Libraries Catalogue

Search

Options

Refine

Start Over

Show details

Duplicate Items

Add to My List

Print

Sorts and Limits

Sorts:

Title: A complaint is a gift recovering customer loyalty when things go wrong / Janelle Barlow, Claus Møller.
Main Entry: Barlow, Janelle, 1943-
Møller, Claus, 1942-
ebrary, Inc.
Publisher: Berrett-Koehler Publishers,
Publication Date: c2008.
Publication Place: San Francisco, Calif. :
ISBN: 9781576755822 (pbk. : alk. paper)
Subject: Consumer complaints.
Customer services.
Electronic books.
Edition: 2nd ed.
Contents: A complaint is a gift strategy -- Complaints: necessary evil or opportunities? -- Capitalizing on complaints -- Why most customers don't complain -- In the mind of the complaining customer -- The gift formula -- Creating better customers with goodwill -- When customers go ballistic -- It's all in the words: responding to written complaints -- From a whisper to a global shout -- When feedback gets personal -- When you complain, make sure you are giving a gift.

Cover Image:

http://images.amazon.com/images/P/9781576755822 (pbk. : alk. paper).jpg