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Title: Service productivity management : improving service performance using data envelopment analysis (DEA) / H. David Sherman, Joe Zhu.
Main Entry: Sherman, H. David.
Zhu, Joe, 1968-

Publisher: Springer,
Publication Date: c2006.
Publication Place: New York :
ISBN: 9780387332116 (hardback w. CD-ROM : alk. paper)
0387332111 (hardback w. CD-ROM : alk. paper)
9780387332314 (e-book)
0387332316 (e-book)

Subject: Service industries -- Labor productivity.
Data envelopment analysis.
Industrial productivity.
Service industries -- Management.

Cover Image: http://images.amazon.com/images/P/0387332316 (e-book).jpg
http://images.amazon.com/images/P/0387332111 (hardback w. CD-ROM : alk. paper).jpg
http://images.amazon.com/images/P/9780387332314 (e-book).jpg
http://images.amazon.com/images/P/9780387332116 (hardback w. CD-ROM : alk. paper).jpg


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Tafila Technical University General HD9980.5.S472 2006 Normal Circulation Available 1 TTU20599 Book
Tafila Technical University Special HD9980.5.S472 2006 No Circulation Available 1 TTU23669 Compact Disc Read-only Memory