Title:
Restaurant management : customers, operations, and employees / Robert Christie Mill.
Main Entry:
Mill, Robert Christie.
Publisher:
Pearson, Prentice Hall,
Publication Date:
c2007.
Publication Place:
Upper Saddle River, N.J. :
ISBN:
0131136909 (pbk.)
9780131136908 (pbk.)
Subject:
Restaurant management.
Edition:
3rd ed.
Contents:
From concept of completion : the shaping of a restaurant -- Introduction -- Understanding the customer -- Developing a marketing plan -- Promoting the operation -- Pricing and designing the menu -- Delivering high-quality service -- physical facility -- Food and beverage : from supplier to customer -- Kitchen equipment and interiors : selection, maintenance, and energy management -- Sanitation and food safety -- Controlling costs -- Employee selection -- Training and development -- Motivating the employee -- Restaurant manager 2010.
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