Title:
Communicate with confidence! : how to say it right the first time and every time / Dianna Booher.
Main Entry:
Booher, Dianna Daniels.
Publisher:
McGraw-Hill,
Publication Date:
c1994.
Publication Place:
New York :
ISBN:
007006606X (pbk. : acid-free paper)
9780070066069 (pbk. : acid-free paper)
0070064555 (hc : acid-free paper)
9780070064553 (hc : acid-free paper)
Subject:
Business communication.
Oral communication.
Interpersonal communication.
Kommunikation.
Ratgeber.
Business Oral communication
Contents:
Establishing a Track Record for Truth -- Conversing One on One -- Making Small Talk a Big Deal -- Winning People Over to Your Way of Thinking: Being Persuasive -- Holding Your Own in Meetings, but Working As a Team -- Listening Until You Really Hear -- Asking the Right Questions Without Being Intrusive -- Answering Questions So People Understand and Remember What You Say -- Saying No and Giving Other Bad News Without Leaving a Bad Taste in Someone's Mouth -- Apologizing (and Accepting Apologies) Without Groveling or Grit -- Criticizing Without Crippling -- Taking the Sting Out of Criticism Leveled at You -- Giving Advice or Feedback Someone Can Really Use -- Getting Advice or Feedback That's Helpful -- Negotiating So Everyone Feels Like a Winner -- Resolving Your Conflicts Without Punching Someone Out -- Mediating Others' Conflicts Without Getting Caught in the Line of Fire -- Responding to Insults, Boasting, Insensitivity, Gossip, and Other Goofs Hurled at You -- Praising (and Accepting Praise) So Your Comments Carry Weight -- Giving Instructions So Nobody Feels Like a Fool -- Minimizing Cross Talk Between Men and Women -- Crossing the Cultural Gulf -- Putting Your Best Body Forward.
Related Records:
Online version: Booher, Dianna Daniels. Communicate with confidence! New York : McGraw-Hill, c1994 (OCoLC)606609265
Online version: Booher, Dianna Daniels. Communicate with confidence! New York : McGraw-Hill, c1994 (OCoLC)607836193
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