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Title: The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality / Despina Dapias Wilson,Theresa del Tufo and Anne E.C. Norman.
Main Entry: Wilson, Despina Dapias, 1965-
Del Tufo, Theresa, 1943-
Norman, Anne E. C., 1956-
Publisher: McFarland,
Publication Date: 2008.
Publication Place: Jefferson, N.C. :
ISBN: 9780786430369 (pbk. : alk. paper)
0786430362 (pbk. : alk. paper)
Subject: Libraries -- Evaluation.
Public services (Libraries) -- Evaluation.
Library planning.
Organizational effectiveness -- Evaluation.
Organizational change -- Management.
Cover Image:

http://images.amazon.com/images/P/9780786430369 (pbk. : alk. paper).jpg

http://images.amazon.com/images/P/0786430362 (pbk. : alk. paper).jpg

Agency:	Collection:	Call No.:	Item Type:	Status:	Copy:	Item Notes:	Barcode:	Media Type:
JUST Main Library	General	Z678.85 .W55 2008	Normal Circulation	Available	1	(الكتاب موجود في الطابق الثاني - الرف رقم307 )	ST162920	Book
Prince Al-huseein Bin Abdulah library	General	025.1 wil	Normal Circulation	Available			AH1019961	Book